Frequently Asked Questions
Some frequently asked questions and answers to help you booking activities.
-Why book ahead?
Save time and will not find it cheaper online or anywhere else! Booking ahead, you are guaranteed not to miss out on popular tours and activities. Travel with confidence. Our service providers are hand picked and reliable, so you always get what you pay for.
-How do I book travel services online?
You’ll see a Price Quote and orther conditions at the bottom of every brochure page. Choose the travel dates, number of adults, number of children. Click on Order button and the system will enquire for more necessary details. Having done the necessary choce the system will show you the final quote price and will put the order into you cart. If this quote is OK, you can proceed. Enter your purchase cart, confirm your agreement with the offered conditions and choose one of the payment forms offered.
If you have made a mistake making a booking, remove all items from your existing shopping cart. Your current itinerary will be erased and you will be allowed to create a new one immediately. Having paid the required amount, you will automatically receive a “Voucher” for your product containing all the necessary details about the service selected and links to Additional information about the direct service provider.
You simply take this voucher to present to the travel service provider prior to the commencement of your travel service. It is essential that you print your travel voucher and include it with all of your other documentation and must be presented in order to redeem your tour, activity or travel service. This voucher is unique to your booking and is your proof of purchase.
-Can I book over the telephone?
This website is for a online booking service only. However, we offer 24 hour, 7 days a week customer service via email. We are ready to respond to each query we receive within 12 to 24 hours. However, if you have not heard from us within 36 hours, please re-submit your request.
-What are the booking fees?
Booking activities with us there are no hidden costs. We do not collect any reservation fee from our clients.
-Can I change my dates?
Once your booking is confirmed, you have to print a voucher, the confirmed booking document, with complete reservation details, including the tour operator’s local telephone number. You can call themdirectly with any last-minute questions or date-change requests, indicating your booking voucer ID number. And they’ll look after you, subject to availability of course! This excludes tickets for shows, musicals, theater and other events that are not for exchange or 100% non-refundable (see Terms and Conditions).
-Can I change/amend my booking?
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Contact Customer Service with your current booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Terms and Conditions some sales attract change/amendment and cancellation penalties.
-What are the cancellation rules for these bookings?
This information can be found in either the Terms and Conditions field on the brochure page or at the bottom of most pages, under the link Terms and Conditions. Click on the link Terms and Conditions and read through the information attentively.
-What hotels does this tour pick up from?
Hotel pick up points are listed on the brochure page, next to the description of each service. Additionally, a transfere service to the final destination will be offered or advised (on your printable travel voucher) how to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on your voucher under Important Information.
-What days does this tour operate?
The days of operation of every travel service can be found on each brochure page. The departure date is also indicated nest to each service description.
-Can I check availability?
To check availability for a specific date, click on a calendar link for a particular service and choose the date your desire. Unavailable dates will not be activated (you will not be able to choose them).We will advise you about contingency or changes of dates after booking confirmation within 12 to 48 hours.
-Are there different times of departure for this tour?
The times of departure or operation are found on the brochure pages under Location and Time. lease note that for some services weather conditions are essential that is why the telephone number is indicated in your confirmed voucher and reconfirmation for any booked travel is required prior to departure.
-I am not staying in a hotel. Do you pick up from private residences?
Most tour operators do not pick up from private residences. You will need to provide the nearest major hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively you can make your way to the main departure point listed on the brochure page under the heading Location.
-Can I get dropped off after my tour to my hotel or in the city?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. We advise to check directly with them at the destination, prior to or on the day of travel.
-Where is the meeting point for my tour?
The meeting point for the beginning of every travel service can be found on the brochure page, under the heading Location. Extra information may also be contained under the heading Additional Information on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your voucher.
- Can you give a discount?
Our website is a fully automated ordering system. The price offered is the best the service providers can tender. Unfortunately, we cannot offer any additional discounts.
- Do you cater for groups and/or have a group discount program?
Our website is designeded for booking services on line for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. We are unable to offer any special group discounts.
-Does this operate on Christmas and Public Holidays?
This information can be found on the product brochure pages under the heading Dates for tours. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.
-Can I book this when I get there?
Services of this website can only be booked online. It is recommended you pre book your travel service to avoid disappointment.
-What languages are available for this tour?
Languages of the tours are mentioned on the brochure page. You can be offered to choose a
particular language.
-I would like a quote for a travel product
You can receive a quote for any products online at any time that suits you. Follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.
-I don’t know what date I’m traveling yet, can I book a product and leave it open dated?
You can book a product and leave it open dated marking the booking slip Present. However, in that case, you will have to agree the exact date of the service desired directly with the service provider. The later you contact your service provider, the less chance is to get a free place.
-Are there discounts for booking more than one tour?
Each booking is made separately with each travel provider. Therefore, unfortunately, we cannot offer discounts for multiple bookings.
-When do I receive confirmation of my booking?
The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour and activity information page. Most tours are confirmed at time of booking; however, others will be advised to you within 12 - 48 hours. If confirmation or otherwise is not received within 12- 48 hours, please contact Customer Service.
-Can I book a travel package/ Air / hotels / car rental through you?
We do not offer bookings for air, cars, hotels ortravel packages. We specialize in small independent sightseeing tours, excursions, attractions and other travel services. For vacation package and other travel information we recommend you contact an online travel site directly or your local travel agent.
-What are the ways to pay for the booked tours?
You may use Moneybookers, Pay Pal international banking systems as well as Visa, Mastercard and American Express card systems.
-Is there another way to book than online? I don’t have or own a credit card, how do I book?
Our website is a complete online travel company and uses a 100% secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. All the possible ways of payment will be listed after you have filled the booking form and agreed with booking conditions.
-Is my credit card safe?
Our site uses services of such worldwide known systems as the Moneybookers, Pay Pal and others. Our recommended systems use the Secure Sockets Layer ("SSL") security system supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
-Can I book more than one tour at a destination?
You may book any number of tours, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Having paid for booked tours, separate vouchers will be sent for separate tours.
-I'm not sure if my booking was processed, did you get my booking request?
Please contact Customer Service via email with your booking details including the site you were booking on, the name of the travel service, the name/s of the passenger/s and the date of travel. We will check to see if we have received your booking request successfully and will be in contact with you via email.
-Do I require any sort of photo identification?
Yes, the travel provider who is providing the service requires valid photo ID, passport, driver’s license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.
-I don’t have a printer to print the voucher, what do I do?
Pleas e contact our Customer Service who will advise options for receiving a printout of your voucher e.g. fax. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher which you will need to read in advance of your tour.
-Is there a contact number at the destination for me to call?
Yes. Once you have a confirmed booking, all the details of your travel service provider are located on your voucher under the heading Important Information.
-Some of the passengers (or children) do not have photo ID.
The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification. It is essential to protect your purchase.
-I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
Contact our Customer Service and advise your Booking Reference number and the name, phone and fax number of the hotel/place you will be staying at. We will advise by phone or fax if your booking is confirmed and if so, send your confirmation voucher.
-What do I do with the voucher?
When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service.
-What do I do if I am delayed for my tour?
Refer to the contact details listed on your voucher and contact the tour operator for instructions. There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As per the Terms and Conditions on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.
-What do I do if I lose my voucher?
Contact our Customer Service as quickly as possible via email with your booking details (including your name, the name of the travel service, and the date of travel etc.). We will contact you and arrange sending the extra copy of the lost voucher. If you have reached the activity destination, ask the activity provider to contact our Customer Service, give them your name, booked travel/activity details (date, time) etc.
-What happens if it rains, or if the travel service provider cancels on the day?
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify our Customer Service via email, including your tour details and Booking Reference number, and we will process monies due back to you accordingly.
-What happens if when I get there, the tour is not running due to unforeseen circumstances?
In the case where a travel service provider cancels a tour on the day, please notify our Customer Service via email, including your tour details and Booking Reference number, and we will process money due back to you accordingly.
-Do you have a phone number I can call?
Our website provides a complete online booking service therefore does not offer a reservation service via the telephone. We also offer 24 hour, 7 day a week Customer Service via email for your questions if you cannot find the answers you need here. If you have a confirmed booking, all the details of your travel service provider are located on your voucher under the heading Important Information. You can call them directly for extra information on your tour close to the departure date.
-I have to cancel my booking
Not all travel bookings can be cancelled for free. Canceling a booking can result in cancellation fees. Read the information about possible cancelation fees in Terms and Conditions. You can also find more relevant and important information under the heading Important Information. If you have decided to cancel the booking, please, contact our Customer Service, indicate the number of your booking and other information related with the booking and we will advise you about the cancelation possibilities, liabilities, and fees.
-I want my money for the booking back
Not all travel bookings can be cancelled without penalties. Read the information about possible cancelation fees in Terms and Conditions. More information read under the heading Important Information.
-I want to distribute product through my web site - how do I do this?
-I want to display my product through your website - how do I do this?
For product suppliers who wish to display product through our distribution network, contact us by email.
